There are no penalties, but sometimes certain fees are not refundable. Here's how it works...
Fillit allows Landlords to choose one of two standardised cancellation policies:
Relaxed: Tenants can cancel up to 48 hours before the booking for a full refund.
A little relaxed: Tenants can cancel up to a week before the booking for a full refund.
After the cancellation period expires, the Fillit admin fees are non-refundable to the cancelling party.
I'm interested in renting a space on Fillit, what do I need to know?
Always check a space's cancellation policy before you book. Every listing will clearly state its cancellation policy. Tenants are responsible for making themselves familiar with Landlord's selection.
If a reservation offer or request is retracted, expires or is declined, we do not charge the service fee.
If a Landlord cancels before the cancellation period, the service fee for the Tenant is refunded.
I'm interested in listing my space, what do I need to know?
Landlords are prompted to get back to tenants within a 24 hour period, but this doesn't necessarily mean that the enquiry has to be accepted right away: if you need extra time or more information, message the tenant and let them know where you stand.
Cancellations by a Landlord can impact confidence in the Fillit platform, therefore after three cancellations in one year, the listing will be suspended until an internal review is conducted.
Extenuating circumstances will be considered on a case by case basis.
If you have any more questions, contact us at firstname.lastname@example.org or click the messaging button on the bottom-right corner, we are always happy to help you!