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Is there a penalty for cancelling a booking?
Is there a penalty for cancelling a booking?

Landlord support, Tenant support, cancellations, penalties, non-refundable fees, refunds.

Aisling Cullen avatar
Written by Aisling Cullen
Updated over a week ago

There are no penalties, but sometimes certain fees are not refundable. Here's how it works...

Fillit allows Landlords to choose one of two standardised cancellation policies: 

  1. Relaxed: Tenants can cancel up to 48 hours before the booking for a full refund.

  2. A little relaxed: Tenants can cancel up to a week before the booking for a full refund.

After the cancellation period expires, the Fillit admin fees are non-refundable to the cancelling party.

I'm interested in renting a space on Fillit, what do I need to know?

  • Always check a space's cancellation policy before you book. Every listing will clearly state its cancellation policy. Tenants are responsible for making themselves familiar with Landlord's selection. 

  • If a reservation offer or request is retracted, expires or is declined, we do not charge the service fee. 

  • If a Landlord cancels before the cancellation period, the service fee for the Tenant is refunded. 

I'm interested in listing my space, what do I need to know?

  • Landlords are prompted to get back to tenants within a 24 hour period, but this doesn't necessarily mean that the enquiry has to be accepted right away: if you need extra time or more information, message the tenant and let them know where you stand. 

  • Cancellations by a Landlord can impact confidence in the Fillit platform, therefore after three cancellations in one year, the listing will be suspended until an internal review is conducted. 

  • Extenuating circumstances will be considered on a case by case basis.

If you have any more questions, contact us at or click the messaging button on the bottom-right corner, we are always happy to help you!

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