Here are a few questions to see if we can solve the problem:
- Did you create your profile using Facebook, Google or email previously? You should stick with whichever sign in you used beforehand so as not to create multiple accounts.
- Do you have your email spelled properly? Are there any extra spaces?
- Are you using an active email account?
- Passwords are case sensitive, so check if you have the Caps Lock activated
If you've checked everything and are still unable to log in, contact us at email@example.com or click the messaging button on the bottom-right corner, we are always happy to help you!
Related article: How do I reset my password?